Frequently Asked Questions

We offer customization for various types of jewelry including rings, necklaces, bracelets, and earrings. You can choose your preferred material (925 sterling silver, 14K gold, 18K gold, or rose gold) and add personalized engravings.

The customization process typically takes 2-3 weeks from the time your design is confirmed. For more complex designs or special materials, it may take slightly longer. We will keep you updated throughout the process.

Yes! Our AI-powered preview system allows you to see a digital representation of your customized jewelry before finalizing the order. This helps ensure your design meets your expectations.

We can engrave text in various languages including English, Chinese (Traditional and Simplified), Japanese, Korean, and more. Special characters and symbols are also available.

We use only premium materials including 925 sterling silver, 14K gold, 18K gold, and rose gold. All our materials are ethically sourced and meet international quality standards.

Yes, for gold jewelry we provide authentication certificates. Sterling silver items are stamped with the 925 hallmark to guarantee authenticity.

We ship to Hong Kong, Macau, and most international destinations. Shipping fees vary by location. Please check our shipping page for detailed information.

Once your order is shipped, you will receive a tracking number via email. You can also check your order status in your account dashboard.

Due to the personalized nature of our products, we generally do not accept returns for customized items unless there is a manufacturing defect. Please review our Returns & Exchange Policy for full details.

If your jewelry arrives damaged, please contact us within 7 days with photos. We will arrange for a replacement or repair at no additional cost.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. For bulk orders, please contact us for alternative payment arrangements.

Yes, we use industry-standard SSL encryption and work with secure payment processors to ensure your payment information is always protected.