Our commitment to your satisfaction with personalized jewelry. All refunds are processed manually by our team — please contact us to begin.
Please note: Due to the personalized nature of our custom jewelry, returns are generally not accepted unless there is a manufacturing defect or quality issue. All refunds are processed manually by our team after review — no automated refund is available in the system.
As each piece of custom jewelry is crafted specifically for you based on your personal specifications, we are unable to accept returns or exchanges for customized items once production has begun. Please review your design carefully before confirming your order.
We take great pride in our craftsmanship. If your jewelry arrives with a manufacturing defect or is damaged during shipping, please contact us within 7 days of delivery. We will arrange for a replacement or repair at no additional cost to you.
In the rare event that you receive an incorrect item, please notify us immediately. We will cover all shipping costs for returns and send you the correct item as quickly as possible.
We provide a complimentary one-time ring size adjustment within 30 days of delivery for rings purchased from us. Shipping costs for the adjustment service may apply.
Email our customer service team at hello@mifa.com with your order number and photos of the issue
Our team will evaluate your request and respond within 2-3 business days
Once approved, we will arrange for pickup or provide instructions for returning the item
Refunds are processed manually by our admin team after the item is received and inspected — no automated refund in the system
All refunds are reviewed and processed manually by our team. There is no automated refund flow.
Approved refunds are processed within 5-10 business days after we receive and inspect the returned item. Our team will follow up with you via email.
Refunds are credited to the original payment method by our admin team. Credit card refunds may take 5-10 additional business days to appear on your statement.
Shipping fees are only refunded if the return is due to our error or a defective product, subject to manual review.
Proper care can help your jewelry last for years. Here are some tips:
If you have any questions about our return policy, or to request a return, exchange, or refund, please contact us. Our team will handle it manually.
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